Refund Policy

Welcome to the Refund Policy page of [ZHYLZ TOK]. We are committed to providing you with exceptional service and ensuring your complete satisfaction with your purchase. Please read this policy carefully to understand under what circumstances you may request a refund and the associated procedures.

1. Scope of Application

This refund policy applies to all products and services purchased through [ZHYLZ TOK]. Please note that certain specific products may be subject to separate return and refund terms. In such cases, please refer to the product description or contact our customer service for more information.

2. Return Conditions

To protect your rights, we accept return requests under the following conditions:

1. Product Quality Issues: If you receive a product with a quality defect, please contact us within 7 days of delivery and provide supporting evidence (e.g., photos). We will process your request as soon as possible.
2. Wrong Item Shipped: If the item you received does not match your order, please notify us immediately. We will promptly arrange a replacement or issue a refund.
3. Unused & Undamaged Items: Apart from the above cases, if the product is unused, in its original condition, and with intact packaging, you may request a return within 90 days from the date of purchase.

3. Non-Returnable Items

The following situations are not eligible for returns:

• Items that have been used or are no longer in resalable condition;
• Custom-made or personalized products;
• Items that cannot be returned